In the event of a claim, the key is to act quickly and pass on the right information. Here is the general procedure.
The steps
- Make people and property safe, and alert the emergency services if necessary.
- Contact us quickly: by phone on +352 27 99 72 72 or via the site’s “Chat” widget.
- Describe what happened: date, place, circumstances, damage observed.
- Gather the supporting documents (see the dedicated documents article).
Take photos of the damage as soon as possible and keep any related document (invoices, accident report, police report where relevant). This makes processing easier and faster.
Meeting the deadlines
Each cover has its own reporting deadlines. They vary with the type of claim (for example, a short deadline in the event of theft). If in doubt, contact us immediately: we will guide you.
Your agency is your local point of contact: we liaise with the insurer and support you at every step.
General information, subject to legal and contractual conditions and your personal situation; to be confirmed with the ACD (Luxembourg tax authority) or a qualified professional.